Privacy Policy — Striide

This Privacy Policy describes how Striide LLC ("Striide," "we," "us," or "our") collects, uses, and shares information about you when you use our website and services. We take your privacy seriously — we'll always be straightforward about what we collect and why.

1. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, and password when you create an account
Profile information: the preferences, personality responses, behavioral assessment answers, and other details you enter during onboarding and profile setup
Contact information: phone number, if you choose to provide it
Communications: messages or inquiries you send to us directly

We also collect certain information automatically when you use our services, including browser type, device type, IP address, pages visited, and time spent on pages. This information is used to improve the service and diagnose technical issues.

2. How We Use Your Information

We use the information we collect to:

Create and maintain your account
Run our matching algorithm to identify compatible buyers and agents
Communicate with you about your account, matches, and product updates
Respond to your questions and support requests
Improve the quality and accuracy of our matching algorithm
Detect and prevent fraud or abuse of our services
Comply with applicable laws and regulations

We do not use your information to serve targeted advertising. We do not sell your personal data to third parties.

3. How We Share Your Information

We share your information only in the following circumstances:

With matched agents or buyers: when a match is made, we share relevant profile information (name, contact details, and preference summary) with your match. We never share your full profile data with agents before a match is confirmed.
With service providers: we use trusted third-party services to operate the platform (such as cloud infrastructure and authentication services). These providers are contractually restricted from using your data for any purpose other than providing services to us.
For legal compliance: we may disclose information if required by law, court order, or to protect the rights and safety of Striide or others.
With your consent: we may share information in other ways if you give us explicit permission to do so.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure using industry-standard encryption at rest and in transit. Passwords are never stored in plain text — they are hashed using a strong, modern hashing algorithm.

While we implement reasonable security measures, no method of data transmission or storage is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you believe your account has been compromised.

5. Data Retention

We retain your account and profile data for as long as your account is active. If you request account deletion, we will remove your data within 30 days, except where we are required to retain certain information for legal or compliance purposes.

Aggregated, anonymized data derived from your profile (with no personally identifiable information) may be retained indefinitely to improve our algorithm.

6. Cookies and Tracking

We use essential cookies to maintain your login session and ensure the platform works correctly. We do not currently use third-party tracking cookies or advertising pixels. If this changes, we will update this policy and notify you.

7. Your Rights and Choices

You have the right to:

Access: request a copy of the personal data we hold about you
Correction: update or correct your information through your profile page at any time
Deletion: request that we delete your account and personal data
Portability: request your data in a portable format
Opt out of communications: unsubscribe from non-essential emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at contact@in-striide.com. We will respond within 30 days.

8. Children's Privacy

Striide is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a child under 18, we will delete it promptly. If you believe we may have inadvertently collected such information, please contact us at contact@in-striide.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For material changes, we'll notify you via email or a prominent notice on the platform. Your continued use of Striide after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: contact@in-striide.com
Company: Striide LLC
State of registration: Washington (WA)